Shipping & Returns Policy
SYS Medical Technology Shanghai provides reliable, temperature-controlled shipping for research peptides worldwide. Our dual-location system ensures optimal delivery speed while maintaining product integrity during transit.
Domestic Shipping (USA)
All in-stock orders ship from our San Diego, California warehouse ensuring prompt delivery across the United States.
Processing Time:
Orders placed before 2:00 PM PST ship same business day
Orders placed after 2:00 PM PST ship next business day
Delivery Options:
- Standard Shipping (2-5 business days): $15.00
- Express Shipping (2 business days): $25.00
- Overnight Shipping: $35.00
Packaging Specifications:
- Temperature-controlled insulated packaging
- Ice packs for temperature-sensitive peptides
- Discrete exterior packaging with no product identification
- Fragile labeling appropriate for bioactive materials
International Shipping
From our strategic location in the San Diego warehouse, we efficiently serve our global customers with optimized shipping routes.
Estimated Delivery Times:
- Canada: 2-4 business days
- Western Europe: 3-5 business days
- Middle East: 4-5 business days
- South America: 4-6business days
- Oceania: 5-10 business days
Customs Documentation:
All international orders include proper customs declaration with “research chemicals” classification. Customers are responsible for any applicable duties or taxes.
International Shipping Options:
- Standard International: $30.00
- Express International: $35.00
Packaging & Temperature Control
Maintaining peptide stability during transit is critical. Our packaging protocols ensure product integrity:
Temperature Control Methods:
- Insulated packaging with thermal barriers
- Phase-change cooling elements for temperature stabilization
- Thermal monitors for high-value orders
- Climate-controlled warehouse storage (18-22°C)
Packaging Materials:
- Medical-grade insulated containers
- Sustainable cooling elements
- Shock-absorbing protection for vials
- Secondary containment for leak prevention
Order Tracking
All shipments include tracking capabilities:
- Domestic Orders: End-to-end tracking with delivery confirmation
- International Orders: Available tracking to major international customs points
- Email Notifications: Sent at shipment confirmation and delivery
- Tracking Access: Available through your online account or customer service
Return Policy
We stand behind the quality of our research peptides with a transparent return policy:
Eligible Returns:
- Unopened products in original packaging
- Incorrect items received
- Damaged during shipping (reported within 48 hours)
- Quality issues supported by testing evidence
Return Process:
- Contact customer service within 14 days of delivery
- Request return authorization and shipping instructions
- Ship product in proper temperature-controlled packaging
- Refund processed after receipt and inspection
Non-Returnable Items:
- Opened or used products
- Products stored improperly after receipt
- Custom synthesis orders
- Products damaged after delivery
Import Regulations & Compliance
Peptide regulations vary by country. SYS Medical Technology complies with:
- US Regulations: Compliance with all DEA and FDA guidelines for research chemicals
- International Standards: Adherence to IATA regulations for shipping bioactive materials
- Documentation: Complete import/export documentation for all shipments
- Restricted Countries: We do not ship to countries where peptides are regulated as controlled substances
Frequently Asked Questions
How do I know if my peptides are temperature-compromised during shipping?
Each order includes a temperature indicator that changes color if exposure to conditions outside the recommended range occurs. If this indicator is activated, document immediately and contact customer service.
Can I request special packaging for a research institution?
Yes, institutional orders can include specialized documentation, multiple receipt points, and specific packaging requirements. Contact our institutional sales team for arrangements.
What happens if my package is seized by customs?
For international orders, we provide documentation to assist with customs clearance if issues arise. However, we cannot guarantee release of packages held by customs agencies. Risk of non-delivery due to customs seizure falls to the purchaser.
Do you offer shipping accounts for regular customers?
Yes, institutional customers and frequent purchasers can establish shipping accounts with customized billing, scheduled deliveries, and consolidated shipping options.
How should I store my peptides upon receipt?
Lyophilized peptides should be stored immediately at -20°C. Reconstituted peptides should be refrigerated at 4°C and used within the timeframe specified in your Certificate of Analysis.
Have questions about shipping to your specific location or institutional requirements? Contact our logistics team today – we’re committed to ensuring your research peptides arrive in optimal condition wherever your research takes place.