Contact SYS Medical Technology Shanghai
Have questions about our research peptides? Need technical specifications or documentation? Our team is ready to assist with your peptide requirements for research applications.
Get in touch
Contact Methods
Email Inquiries / Technical Support :
info@sysmedicaltechnologyshanghai.com
Sales: sales@sysmedicaltechnologyshanghai.com
Phone:
+1 (904) 254-1474
(U.S. support line available during business hours)
Live Chat:
Available on our website Monday-Sunday9 AM-5 PM PST
H2: US Office – San Diego Warehouse
Address:
4126 Caledonia Dr, San Diego, CA 92111, USA
Hours:
Monday-Friday: 9:00 AM – 5:00 PM PST
Saturday: 10:00 AM – 2:00 PM PST
Sunday: Closed
Contact for:
Manufacturing inquiries
Quality assurance questions
Bulk production capabilities
Response Times
- General Inquiries: Within 1 hours
- Technical Questions: Within 1 hours
- Wholesale/Bulk Orders: Priority response within 1 hours
- Order Issues: Immediate response during business hours
Frequently Asked Questions
How quickly will my order ship from the San Diego warehouse?
Orders placed before 2:00 PM PST typically ship same business day. Orders placed after this time ship the following business day.
Can I visit your San Diego facility to pick up an order?
Yes, local pickup is available by appointment only. Please schedule at least 24 hours in advance by calling our office.
Do you provide Certificates of Analysis with all orders?
Yes, every order includes batch-specific Certificate of Analysis with HPLC and Mass Spectrometry data.
How do I request additional testing documentation?
Contact our technical support team with your order number and specific documentation requirements. Additional testing may require 3-5 business days.
Can I get a quote for a large custom peptide synthesis project?
For custom projects requiring 50+ vials, contact our manufacturing team in Shanghai directly. We’ll provide detailed pricing and timeline based on your specific requirements.
What payment methods do you accept?
We accept cryptocurrency, bank wire transfers, and all major credit cards through our secure payment system.
Do you offer expedited shipping options?
Yes, we offer overnight and 2-day shipping within the continental U.S. for an additional fee. International expedited options are also available.